FREE SHIPPING AUSTRALIA WIDE ON ALL PRODUCTS!

FAQ

HOW MUCH IS THE COST OF DELIVERY?

Whether big or small, framed or unframed, we offer a flat rate delivery of $12.95 Australia wide.

Wall Style significantly subsidizes the cost of delivery to ensure that you receive the best possible delivery price to your door, anywhere in Australia.

 

HOW LONG DOES DELIVERY TAKE?

We generally say allow 10-14 days for delivery depending on your delivery address. For many country locations, WA, NT & Tasmania please allow approx. 2-3 weeks.

Delivery Times:

If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery.
In most cases we expect delivery to have be completed within 10-21 days of placement of your order, depending on where you live, however please not than on occasion delivery times may change based on factors outside of our control such as supply interruptions or your delivery location.
To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. Your contact details and phone numbers are passed onto our logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery.
Wall Style will do everything possible to request that the logistic company contacts you in advance, but unfortunately we cannot be held responsible if they do not facilitate such a contact.

 

DO I HAVE TO BE HOME TO RECEIVE MY ORDER?

To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. Your contact details and phone numbers are passed onto our logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery.

Wall Style will do everything possible to request that the logistic company contacts you in advance, but unfortunately we cannot be held responsible if they do not facilitate such a contact.

If there is nobody to sign for the goods when they are delivered the logistics company will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the logistics company directly to arrange an appropriate time for a re-delivery.

 

DO YOU DELIVER TO PO BOXES?

Unfortunately we do not deliver to PO Boxes.  Please provide us with a delivery address where deliveries can be made during normal business hours from Monday and Friday.

 

WHAT HAPPENS IN THE EVENT THAT THE ITEM IS DAMAGED?

Before signing as having received the products in good order please unpack and check the product/s for any faults or damages. If you have any concerns you must make the appropriate notes on the delivery cart note before signing it and ask the driver to initial your remarks. This would include noting any obvious damage to the packaging or boxing as well as any obvious sound of broken materials such as glass, or the timber frame.

We require photograph/s indicating the damage to the item/s, as well as a brief email describing damage to the product, including any other relevant information (such as damage to packaging).

You must notify Wall Style of any faulty or damaged goods within 24 hours of receipt of the goods by email on hello@wallstyle.com.au. Failure to do so, will mean that any transit insurance policy may be voided. The onus is on you to report any faulty or damaged goods immediately.

Once we have received your advice of any faulty or damaged goods we will liaise directly with our framers to resolve the issue as soon as possible to minimise your inconvenience. Please refer to the Refunds & Returns Policy section for more information.

If you ordered your piece with glass instead of perspex, please note that if the glass is damaged during transit, we can offer a refund on the glass price and you can obtain a new piece locally, or we can send a piece of clear acrylic, as glass can not be replaced/sent on its own.  The clear acrylic is durable and travels to any destination without the risk of breakage. Once it is in the frame there is no visible difference between the acrylic and clear glass. Our acrylic is high quality and will not distort or become cloudy. It also provides UV resistance for extra protection from fading.

 

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

In the event that a product is out of stock Wall Style will contact you by email or phone and give you an indication as to availability and an anticipated delivery time.

If you have paid for an item/s that have subsequently sold out or are unavailable and you do not wish to proceed with your order you will be offered a full refund or exchange for other items.

 

WHAT IF I MADE THE WRONG CHOICE AND WOULD LIKE TO RETURN IT?

Unfortunately, goods cannot be returned based on a "change of heart". We endeavour to provide you with as much information about the item, including images, so that your decision is an informed one.

In the extreme case that an item is able to be returned, you would be responsible for any delivery charges incurred in returning the item to our supplier.

Change of Mind

As we custom frame our prints on an order by order basis,  Wall Style cannot offer returns or refunds on goods you have purchased based solely on a change of mind. While Wall Style aims to provide you with as much information as possible about the products offered for sale on this website in order to assist you with making the best possible purchase decision, you acknowledge that, subject to the Refunds and Returns Policy and to the Cancellation of Order Procedure contained in these Terms and Conditions, all purchases of goods from this website are final.

You accept you will not be entitled to refuse delivery of goods nor request a return, refund or exchange of goods you have purchased from this website on the basis that you have changed your mind about the purchase of the goods.

We do our best to match the colours of our frames, mats and other products on our site to their real life counterparts. Whilst we use calibrated devices and monitors, not all home devices and computers will be calibrated to the correct colours. Thus we cannot be held responsible for minor variations in colours when compared to your device. If there are major variations or issues please send through a picture and we'll assess it in further detail.

 

CAN I PAY FOR MY PURCHASES OTHER THAN ONLINE?

Unfortunately we do not provide over the phone payments, cheque or bank deposits at this stage. If this changes in the future we will be sure to let you know.

 

WHERE ARE THE PRODUCTS BEING SHIPPED FROM?

In order to save you money on freight and handling, all our products are sent directly from our framers to your door. Wall Style does not carry any stock.

 

I PLACE TWO ORDERS.  ARE YOU ABLE TO CONSOLIDATE THEM SO I ONLY PAY FOR SHOPPING ONCE?

Since our orders are automatically processed, we are not able to combine two separate orders in one delivery.

 

DO YOU SHOP OUTSIDE OF AUSTRALIA?

Unfortunately we are currently only able to ship to Australian addresses.